Customer Relationship Management System
Gone are the days when small business was related to a bounded version of business with limited technologies. Now many technologies have been introduced only for small businesses. CRM or customer relationship management is one of such software which emphasizes on building better relationship with customers. This software is specially designed to help entrepreneurs in improving customer's loyalty, customer's satisfaction and thus, increasing profitability of the business.
Hosted CRM solution is an arrangement which talks about outsourcing of customer relationship management functions to a service provider. The hosted CRM model is considered a good way to increase return on investment, as it decreases total cost of ownership by way of reducing the hardware, software and people required to manage the services. This is taken as a much cost effective mode than in-house CRM. These benefits make it easy and fast for any mid-size and small business to get on complete customer relationship management system.